At NGE Institute, we strive to provide a high-quality learning experience for all our students. However, we understand that situations may arise where a refund may be necessary. Please read the following refund policy carefully to understand the conditions under which refunds are granted.

1. Refund Eligibility

Refunds are available for students who meet the following criteria:

  • Course Cancellation by NGE Institute: If a course is canceled by NGE Institute for any reason, students will receive a full refund.
  • Course Withdrawal by Student: If a student decides to withdraw from a course, the following refund conditions apply:
    • Within 7 days of Enrollment: If a student withdraws within 7 days from the date of enrollment, they will receive a full refund, minus any administrative fees (if applicable).
    • After 7 Days of Enrollment: No refunds will be provided for withdrawals after the 7-day grace period.

2. How to Request a Refund

To request a refund, students must:

  • Email our support team at [Insert Email Address] with the subject line “Refund Request.”
  • Provide your full name, course name, enrollment date, and reason for withdrawal.
  • All refund requests should be submitted within the designated refund period as mentioned above.

3. Refund Process

Once a refund request is received, our team will review the eligibility based on the terms outlined above. Refunds will be processed within 10-15 business days of approval.

  • The refund will be issued to the original payment method used for the transaction.
  • For payments made via credit card, refunds may take a few additional days to appear on the account, depending on your card issuer’s policies.

4. Non-Refundable Fees

Please note that the following fees are non-refundable under any circumstances:

  • Administrative or processing fees (if applicable).
  • Fees for any materials or resources provided as part of the course (if the materials have already been accessed or delivered).
  • Payment processing fees or transaction charges incurred during the enrollment process.

5. Exceptions

The following conditions are not eligible for refunds:

  • Courses that have already been completed or partially completed.
  • Requests for refunds received after the course has ended or after the 7-day refund period has passed.
  • Students who have violated the terms of service or engaged in misconduct during the course.

6. Refunds for Payments Made via Installments

If a student has opted for installment payment plans, a refund will only be granted for the portion of the course that has not yet been provided. Any amounts due for past months or lessons already taken will not be refunded.

7. Contact Information

If you have any questions regarding our refund policy or need further clarification, please contact us at:

NGE Institute
Email: [email protected]